Gransino Casino - Player questions legality of deposit policy.

I have tried to set up a deposit limit, they have said it’s not something they offer, is this legal as I am a uk player and they have allowed me to deposit £300

Dear sagan, 

Thank you very much for submitting your complaint and I'm really sorry to hear about issue with Gransino Casino.

We understand the importance of reliable features within the casino's offerings, but verifying the proper setup by the player can be a complex process. It is worth noting that these tools are provided as additional measures to complement standard self-exclusion and account closure options, and we believe it is more constructive to encourage casinos in their efforts to implement new responsible gambling tools rather than penalize them for any potential issues that may arise during their implementation.

Can you please clarify what exactly is your aim with this complaints?

Looking forward to your answer.

Regards,

Nick

Hi

i I asked for my deposit to be returned and account closed as they don’t even offer a self exclusion, my account remains open with no deposit limits in place even after I have asked for this, I feel that are taking advantage of players by doing this.

I have now managed to win back £400 and withdrawn here’s hoping it gets paid back to my bank

My withdrawal of £400 got cancelled and put back on to account, now they have closed my account and not paid out.

Dear sagan, 

Did you request the deposit limit or exclusion from the casino? Either way, can you please forward the communication between you and the casino to nikolas.b@casino.guru for further review?

I would also like to point out that the casino is not licensed at UKGC so no regulation from your countries can not be applied here.

Regards,

Nick