GrandZ Casino - Player’s deposit has never been credited to his casino account.

ive deposite yesterday 100 euro and they didint even give it to me hahah nothing a send them kall them nothing what a f****g skammers

you kan find my transaktion details under

Dear Azhar7789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru. Which payment method you have opted for to deposit funds into your casino account, please?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I fully understand your frustration, Azhar7789. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 30 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding. Meanwhile, please forward a screenshot of the payment, the picture that I received is not clear enough.

Petronela Thnx but still thats not a service that the clinte can depend on

one month or what freezing my money thats so bad and ugly and disgusting matter in fact a great casino need to steal 100 euro from client hahahah what a casino and what a service

Regards

I'm sure you understand, Azhar7789, that if the casino has received deposited funds they would be credited to your account already. It seems that the issue is with the payment provider and therefore, casino needs to investigate. Have you contacted your payment provider already, please? Ideally, they need to be part of the investigation. As I mentioned earlier, if the deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary. 

This is not right i was just speaking with my bank and they said the its in your bank litao Bank the bank who is konnekting with kabrino kasino but the bank still didint send it to you 

Why you say my bank didint send the money what a skammers 

all of you tfoooo

the god made humans but yet they still choose to be snackes

ill wait no answer from your broke bank ill keep complaining and i swear ill go to google just buy a negative review for your website without speaking about 2000 very bad comment will rain on your peace of shit casino 

time is the answer

for me i loos 100 euro no propleem but your repretation is defently more than this 

I’m sure you understand that I don’t work for Cabarino Casino, but as one of the Casino.Guru independent employees and professionals, I’m trying to help you to resolve your problem. Once again, I will set the timer for additional 14 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding. 

Dear Azhar7789,

Have there been any developments since our last conversation, please? 

Dear Azhar7789,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.