GrandX Casino - Player’s part of the balance seems to be lost due to a technical glitch.

I was playing extra joker, and in the middle of a play the server lost connection when I logged back in the 56 dollars was gone. I've been playing almost every day for the last year. I've been starting with a twenty dollar bill in morning I cash out about twice when I hit 60 dollars. Then the Jack pot bonus isn't there. And that was the only way I was able to come out ahead. Since January 2020 I would say I come out about even. Really I want to stop playing grandx and find some other site. Please help me.

Dear Anetgon,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots or video to my email address petronela.k@casino.guru? Have you tried to communicate this issue with the casino? Please forward any relevant communication too.

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I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Anetgon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.