HomeComplaintsGrandWin Casino - Player struggles with a deposit issue.

GrandWin Casino - Player struggles with a deposit issue.

Amount: €350

GrandWin Casino
Safety Index:Low
Submitted: 28 Jul 2023 | Case closed : 13 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Spain deposited 350€ on the casino's website, but it appears as a failed deposit despite the amount being deducted from his bank. Customer service hasn't provided a solution. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I made a deposit of 350€, it has been deducted from my bank, but on the casino's website, it appears as a failed deposit. The customer service doesn't provide any solution

Automatic translation:
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1 year ago

Dear Ganador100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Dear Ganador100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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