GrandWin Casino - Player claims that payment has been delayed.

I've been waiting for a withdrawal of 1300 euros from GRANDWIN for 2 days now. It still appears as pending in the withdrawals, and in the chat, they tell me it's with the finance department without providing any further information. I'm not receiving any responses to my emails, and no one has asked for any documents for verification. What can I do about this? I feel extremely frustrated, as nobody is giving me any answers, and the whole situation seems dubious to me.

Dear ercancho,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning. I have commented previously that it still appears in pending withdrawals and they have not asked me for anything for verification.

Furthermore, I already have a restriction that prevents me from entering.

I attached it and the pending withdrawal also appears

Can you please contact co. GRANDWIN 4? I have the feeling. That they are scamming me, they don't give me clear answers to anything, they don't ask me for documents, and they don't answer any emails.

Thank you

Please, can you give me some information?

Good morning.

I'm pretty disappointed with everything in general. I have been waiting for the withdrawal of 1300 euros, I sent the documentation w days ago and no one tells me anything else.

They don't give me information through chat, they don't respond to me by email. I feel helpless in that I clearly see that I will finally be left without that money.

I simply want to know the answer, and no one gives it to me.

Al can you help me please?

Dear ercancho,

Have you received your withdrawal from the casino yet?

Dear ercancho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.