Grande Vegas Casino - Player complains that she didn’t win anything.

I DO NOT HAVE A DISPUTE WITH ANY AMOUNT. MY COMPLAINT IS THAT I HAVE BEEN PLAYING ON GRANDE VEGAS FOR OVER 10 YEARS. THERE HAS BEEN A BIG CHANGE IN THIS CASINO. I KNOW THAT CROOKS TOOK OVER THIS CASINO. IT IS DEFINITELY NOT THE SAME. MONEY GOES IN MINUTES. EVERY SINGLE GAME IS FIXED TO LOSE. EVERY SINGLE DEPOSIT IS LOST NO MATTER WHAT GAME YOU PLAY OR FOR HOW MUCH. THIS SITE REALLY NEEDS TO BE INVESTIGATED. SOMETHING IS JUST NOT RIGHT.

Dear JoAnn,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear JoAnn,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.