Grand Rush Casino - Player complains that she didn’t win anything.

They let you win big on there money! You go to cash it out and u can't you deposit your money and play the same games and it pays you less then half of what it pays u with their money when u hit on something. I played all night on their money I deposit 40. And I play for 20min. Play your loyalty what a joke you get a big FAT 0 ON YOUR LOYALTY SPINS 60. $ IN LOYALTY SPINS AND NOT 1 PLAY BACK. DONT WASTE YOUR MONEY!!!!

Dear Kim,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Kim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.