Grand Rush Casino Review

The player from Michigan had submitted a withdrawal request less than two weeks before contacting us. The winnings had not been obtained up to that day. She had been informed by the casino that she would not receive the full amount of her withdrawal. Despite our team's efforts to assist her and extend the complaint's timer, she did not respond to our messages. Consequently, we were unable to investigate further and had to reject the complaint due to lack of communication from the player's side.

The player from New Mexico was unable to withdraw her winnings from the online casino, despite having successfully deposited funds using her Cash App card. She had reached out to the casino's support team but the issue remained unresolved. We attempted to gather more information from the player to better understand the situation, such as details about her account verification status and the nature of the withdrawal issue. However, the player did not respond to our inquiries within the extended 7-day period. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United States had experienced difficulties cashing out her winnings via Bitcoin or Cash App from an online casino. She had submitted a complaint to us, and we had reached out for more information to better understand and address her concerns. Despite extending the response deadline by seven days, we had received no further communication from the player. Consequently, we were unable to proceed with the investigation or offer potential solutions, which led to the rejection of the complaint.

The player from the United States had deposited money in the casino expecting to receive a specific bonus, which was not granted. The Complaints Team had attempted to investigate the matter, asking for further details about the bonus and the player's account verification status. However, the player did not respond to the team's inquiries. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

A player from Indiana is facing issues with wager requirements and withdrawal from a casino. After satisfying the initial wager requirements and repeatedly communicating with the casino's management, he was continually asked to keep wagering. Finally, the player ended up with $313 but was only able to withdraw $100. We rejected the player's complaint because they were not satisfied with the outcome, which was based on the casino's T&Cs regarding capped no-deposit bonus winnings.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's winnings were voided after the casino claimed the wagering of the bonus wasn't complete. It seems that there was some confusion regarding how much should be deposited by the player, and the player was able to request a withdrawal without completing the wagering. Due to this, the casino stated that they would pay the player their winnings in this case and the complaint was resolved.

The player from the United States had his account allegedly blocked without further explanation. We received the information from the casino that the player's account has not been blocked, and there were some issues regarding his BTC withdrawal because he previously did not make any deposits via BTC. According to the player's game history, after an unsuccessful withdrawal via BTC, he requested a withdrawal with another payment method, but then he repeatedly canceled withdrawals and requested withdrawals of lower amounts. At the same time, with every decrease in withdrawal amount, the rest funds returned to his casino account balance were lost by playing in the casino. This continued until the account was left with zero. He stated the casino did it without his knowledge, and he does not know anything about it. He also sent us screenshots from his casino account but later claimed his account was blocked. A few more questions arose, but when we asked the player to provide us with more details to consider the complaint, he stopped responding. The complaint was rejected because the player did not respond to our messages and questions.

The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.