The player's bonus was not credited for unknown reason. The complaint was closed as the player stopped responding.
The casino did not pay me the 100 free spins for ten dollars and kept bumping me off the chats like 20 times just dropping my chat when I was asking how I got them
Hello younglilyanne99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Is the bonus claim visible anywhere in your deposit or bonus history? When exactly did you deposit in order to claim the bonus and which bonus was it exactly (if possible please send a link) When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick