HomeComplaintsGrand Mondial Casino - The player's bonus was not credited.

Grand Mondial Casino - The player's bonus was not credited.

Amount: Can$10

Grand Mondial Casino
Safety Index:High
Submitted: 27 Jan 2023 | Case closed : 10 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's bonus was not credited for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

The casino did not pay me the 100 free spins for ten dollars and kept bumping me off the chats like 20 times just dropping my chat when I was asking how I got them

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1 year ago

Hello younglilyanne99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is the bonus claim visible anywhere in your deposit or bonus history? When exactly did you deposit in order to claim the bonus and which bonus was it exactly (if possible please send a link) When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear younglilyanne99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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