Good day. I am filing this complaint with the hope of your help. Grand Mondial Casino has stolen my funds from my account and is ignoring me. I registered with them and played games, on April 13 I requested a withdrawal, they wrote that they received my withdrawal request and that I will receive the funds in two banking days. However, after two banking days, I have not received the funds. so I logged into my account to check what happened. I saw that there are no funds in my account, and they are not reflected in my withdrawal history. They also do not appear in any transactions. I asked in the support chat why this is happening and where are my funds. They told me that they have the funds, and they will send them to me immediately after I pass the inspection of the KYC. ok I agreed and sent them all the documents they asked for, the next day I got a notification that my KYC process was successfully completed and my account is now verified. But I did not receive the funds again. They asked me to wait two more banking days, I waited 4 days, but again I did not receive the funds. I went back to chat to find out why I still haven't received my funds, but was told to write this question to their email and that the team would get back to me. I wrote two letters with a frequency of several days, I did not receive a reply to any of my letters. Every time I go to the support chat to find out where my funds are and why there is no trace of these funds in my account, they just ignore me and say they can't help. I asked them to give me the contacts of the company that regulates their activities, but they did not give me an answer to this question either. I am asking you to help me figure out where my funds are and why the Grand Mondial so rudely stole them from me, hiding the traces of my money in my account. I can send you a screenshot that shows that I actually issued a withdrawal request 560 euros, and a screenshot that shows in my account that these funds were never there.
Good day. I am filing this complaint with the hope of your help. Grand Mondial Casino has stolen my funds from my account and is ignoring me. I registered with them and played games, on April 13 I requested a withdrawal, they wrote that they received my withdrawal request and that I will receive the funds in two banking days. However, after two banking days, I have not received the funds. so I logged into my account to check what happened. I saw that there are no funds in my account, and they are not reflected in my withdrawal history. They also do not appear in any transactions. I asked in the support chat why this is happening and where are my funds. They told me that they have the funds, and they will send them to me immediately after I pass the inspection of the KYC. ok I agreed and sent them all the documents they asked for, the next day I got a notification that my KYC process was successfully completed and my account is now verified. But I did not receive the funds again. They asked me to wait two more banking days, I waited 4 days, but again I did not receive the funds. I went back to chat to find out why I still haven't received my funds, but was told to write this question to their email and that the team would get back to me. I wrote two letters with a frequency of several days, I did not receive a reply to any of my letters. Every time I go to the support chat to find out where my funds are and why there is no trace of these funds in my account, they just ignore me and say they can't help. I asked them to give me the contacts of the company that regulates their activities, but they did not give me an answer to this question either. I am asking you to help me figure out where my funds are and why the Grand Mondial so rudely stole them from me, hiding the traces of my money in my account. I can send you a screenshot that shows that I actually issued a withdrawal request 560 euros, and a screenshot that shows in my account that these funds were never there.