Grand Mondial Casino - Player’s account has been closed and winnings confiscated.

i got by post from them birthday gift to login on my birthday on account which i used i login and got bonus money(royalty) 50€ i played for 12h to rollout bonus while i played i deposited 50€ on grand mondial casino to rollout faster after 12 hours of rolling games i was able to witdraw my winnings. They wanted my ID card it was succesful verified after that they wanted my skrill sccount photo of ID of skrill after that they say i used before their bonuses which i didn’t i have just one account i know for… and they voided my win 6550€ i’m attaching pictures of conversation. I’m waiting withdrawal till 20 september they just sent me back my deposit of 50€ and closed my account i provided all info they wanted from birth certificate to ID card, skrill account ID after all they just voided and closed my only account.

please help me solve this problem.

Dear BojanMandic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Is there a possibility that you claimed this bonus in another casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Dominika

Hello!

yes my brother created account from my household but i didn’t use his account… It’s his account and i had mine account.

i didn’t claim this bonus in any other casino.

thank you in advance!

best regards

Bojan M.