The player from Alberta had been locked out of the casino site and wanted to regain access because they enjoyed playing. The player confirmed that her account, which had started in June 2023, had no balance when it was suddenly blocked in February without explanation. We explained that the casino was allowed to close accounts without providing a reason if there was no remaining balance. The complaint was rejected due to these reasons.
Grand Mondial Casino - Player’s account has been blocked.
Amount: ??
Grand Mondial Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
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4 months ago
Hi I have been locked out from your site and would like to rejoin. I really enjoy playing casino
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4 months ago
Hello traceygladue7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you have any kind balance on your casino account? When was the last time you spoke to the casino and what was it about? Did they explain the reason of the block?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Dear traceygladue7,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Hi I began in june2023. I didn't have a balance in my account. Just alll of a sudden in February I got blocked out. No reason why. I just tried to log into my account and said that I was locked out. Yes I would like to rejoin on Grand mondial. Thank you
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3 months ago
Dear traceygladue7,
Unless you have any remaining balance on your casino account, they are allowed to close it without any reason given and nobody can force them to change their decision. I would recommend to play in a different casino.
Is there anything else we could assist you with?
