The player from Austria is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.
Grand Hotel Casino - Player’s struggling to withdraw his winnings.
Amount: €150
Grand Hotel Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
every time I want to withdraw the money, they transfer the money back to my Sielerkonto after 4 days with the excuse that my Neteller account is not updated!
But what is wrong, other casinos can also transfer money to my Neteller account.
you are doing that now for the third time, I'm curious how many more weeks you will do it!
personally i will never play in this casino again !!!
Automatic translation:
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3 years ago
Dear Fritz,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful withdrawals in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
yes deposits and withdrawals have always worked until now
Today I got a mail from Grand Hotel that they had solved this problem.
I'm curious if I will get the payout now.
Thank you very much for your efforts.
Fritz K ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
I fully understand your frustration, Fritz. I will set the timer for additional 6 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Hello Fritz,
Have there been any developments since our last conversation?
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3 years ago
Translation
thank you for your effort!!
already got my money, was paid out on Skrill.
Thank you
Fritz
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Fritz, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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