Grand Fortune Casino - Player’s account has been blocked.

Recently tried some free spins and then a deposit and I win and try to withdrawal I sent in all verifications and asked about issues I continued playing with additional funds for multiple days up and down then this evening I was locked out of my account. No message ect I tried live chat and was responded with a quick casino has the discretion to close any account they wish which quickly dissapeared as well as the chat bubble. Tried to reconnect on live chat and it now only goes straight to email form. This is some of the worst service of any casino I've ever seen and now seeing all these horror stories starting to think they need to be audited or boycotted. Very unimpressed and I wont be going away without voicing my nightmare as far as I can. Will definitely not be coming back and it seems that they should

be pulled from certain country markets if this is the level of service they provide

Dear Gregg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward me the link of the specific bonus that you played? I would like to check the Bonus T&Cs.

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

Thank you very much in advance for reply.

Best regards,

Kristína

Having issues copying the link as it now only takes you to a never loading screen that goes no where. I made the required deposit of 30 US and then won then used the playthrough

Gregg, do I understand correctly, that you successfully completed the wagering requirements for the bonus?

Dear Gregg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes all playthrough was completed and withdrawal processed also deposited another 30 to start the registering paperwork ect then nothing no explanation just a frozen account with a loading circle all inquiries are no longer live chat it goes straight to email only

Thank you very much Gregg. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Gregg,

I looked at your case and understand your situation. I will contact the casino and see if I can help.

Hey all,

I reviewed the situation for you and here's the deal Gregg:

You are only entitled to one active account and one welcome bonus, I did a quick check to verify the validity of the situation and even my superficial effort yielded more than 500 accounts and thousands upon thousands of dollars in free chips you had redeemed in them. Unfortunately this definitely constitutes a very large breach in our terms and conditions and you are no longer welcome to play with us.

Your balance has been zeroed and your $30 deposit (deposited on top of your winning balance, a no no, after more than one free chip, also a no no) has been refunded and should come back to your bank account some time in the not too distant future.

I've forwarded the necessary documentation to the Casino.guru team for their review.

Best wishes,

Nick and Grand Fortune

Thank you Grand Fortune Casino team for the reply.

Dear Gregg,

The casino provided evidence supporting the claims. You can mostly only open one account in a casino. Multiple accounts are not tolerated. I believe by now you realize you will not receive the winnings. Since the casino returned your deposit, I'm afraid, I will have to reject your complaint.

Best regards,

Peter