Home Complaints Grand Eagle Casino - Player’s withdrawal has been withheld.

Grand Eagle Casino - Player’s withdrawal has been withheld.

Amount: $900

Grand Eagle Casino
Questionable reputation
Submitted: 13 Sep 2021
Case opened Current status

Waiting for player to reply

6d 7h 7m 0s

Case summary

4 days ago

The player from United States had her winnings denied due to mixed funds rule.

Public
1 week ago

I made deposits and won $900....after I submitted my withdrawl...while I waited for it to process I played a free bonus...now I'm being told I won from that free bonus...which is not true....and I'm not getting my winnings...and I also deposited more when I was waiting for my payout to process and won another $500...and I haven't received that either. ..I've been waiting for weeks....

Public
6 days ago

Dear ginamariereeve,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game and cashier/deposit histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
Public
4 days ago

Thank you very much, ginamariereeve, for the forwarded screenshots and relevant communication. Could you please confirm that I understood correctly the timeline of events?


  • August 24th: Deposit $50 lost
  • August 25th: deposit $35 without any bonus generated a profit of $900
  • August 25th: Free Game Bonus won
  • August 26th: withdrawal of $900 requested. The payout has been corrected to $100 and $80 was sent to your bank account. Have you received it already?
  • September 6th: deposit $50 without any bonus generated a profit of $500. This payout is still pending.



Could you please forward your game history in Excel format? Looking forward to hearing from you.

Edited by a Casino Guru admin
Public
3 days ago

I had requested the withdrawl of the $900 prior to using the free bonus ...it was not won with the bonus...but the casino is claiming it was...and I haven't received any of the withdrawls at all...as of today...

Public
16 hours ago

Thank you very much, ginamariereeve, for the clarification. Could you please forward your game history in Excel format?

ginamariereeve has 6d 7h 7m 0s to reply