The player from Germany, who was fully verified at Goslot Casino and had received 4 payouts in the past, experienced delays with his fifth payout. Despite being fully verified and having a history of successful transactions with the casino, the player's withdrawal was delayed due to additional checks conducted by the casino. After raising the issue with the Complaints Team, the player confirmed that he had finally received his payout. We had marked the complaint as 'resolved' in our system.
GoSlot! Casino - Player's withdrawal is delayed.
Amount: €2,000
GoSlot! Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
Hello, I play at Goslot Casino.
I'm fully verified there and have already received 4 smooth payouts.
Since Friday, I've been waiting for the next payout and everyday they just keep putting me off. Can anyone help me ?
Automatic translation:
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5 months ago
Dear Mario62,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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5 months ago
Translation
Hello..
Thank you very much for your answer.
Unfortunately, I still haven't received an update as to when the withdrawals will be approved.
The latest status is that additional checks (which cannot be announced) are carried out on players from time to time.
I am fully verified there and always play there without a bonus.
LG Mario
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4 months ago
Has the check of your account been concluded? Was your payout complete or do you require our assistance?
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4 months ago
Translation
Hello..
I just wanted to write too😀
I finally received my payout.
LG Mario
Automatic translation:
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4 months ago
Dear Mario62,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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