GoodWin Casino - Player’s withdrawal has been delayed.

I signed up to goodwin.

I won a little money and requested a withdrawal. I uploaded all my KYC.

However my withdrawal has been pending for over a week and there seems to be no way of contacting the casino. I have tried the submission form on the site (it says error when you send), I have joined telegram but they have not posted since oct 2021. I have tried calling but the number doesnt connect. I have two emails but no response.

It seems like no one is working at the casino? But they are accepting deposits etc.

Please can someone here help.

Thanks

Dear danvale,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No Bonus was used.

Payment has been pending for well over a week.

None of the contact details work on the site, none of the social medias work (they are banned on twitter).

I have called the number and it says failed. It seems like they are accepting deposits but no one works there?

Thank you very much, danvale, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello danvale,

I looked at your complaint and will do my best to help you. I would like to invite GoodWin Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Can casino guru also use their connections in the casino world to see if this casinos is even still open? It’s banned on twitter and seems to have a lot of Russian connections…

Hello!

In this case, the casino is not to blame for the fact that the player has not yet received an answer on documents and withdrawal of funds.

According to the rules of our casino, the player is required to confirm the phone number and email with which he registered before he can go through full verification and request a withdrawal.

As for the means of communication with us, we did not receive letters from this player to our mail and in our telegram (please note that the nickname of the administrator is indicated in the telegram, which answers all requests), but he did not receive any messages from this player.

You can see the site is banned from twitter. You can also see the emails I sent. You can also see when you try and send a message on the site it doesnt go....The number also fails when you try and call and does not show on whatsapp....

I have been able to verify my mobile number. However the verification email will not come through?

I uploaded my KYC two weeks ago.

We would like to ask the GoodWin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The telegram profile has ignore me.

Casino guru could you please provide me with whatever method you used to contact this casino? I am currently unable to get my funds and the casino has sensitive documents from me...

Dear danvale,

unfortunately, I can not provide you with our internal contacts.

I apologize, but since we haven’t received a further explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.