Home Complaints GoodWin Casino - Player’s withdrawal has been delayed.

Amount: €150

GoodWin Casino - Player’s withdrawal has been delayed.

GoodWin Casino
4.4/10 Bad reputation
Submitted: 10 Jun 2021 | Case opened
Current status

Waiting for casino to reply

4d 16h 54m 4s

Case summary

3 days ago - 15 Jun 2021

The player from Germany has requested a withdrawal three weeks ago. It hasn’t been received yet.

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I played there without a BONUS. I have been wanting to withdraw my money for over 3 weeks now. There are always new excuses: For example: They have technical problems (but you can deposit there), Then they have a payout process of 24h-5 days .... The people in the chat only speak Russian or English. The casino stinks to heaven. I think this is a fraudulent casino. Other casinos pay out within 24-48 hours !!! I hope you can help. Thanks in advance

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Dear jrewing,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


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The verification was successful. The money is also no longer in my gaming account. This is to be read:

16976327 2021-05-27 12:13:59 - € 150.00 Successful Visa / MC Cards payout



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It seems as the payment has been processed and sent to your bank account. Have you received any transaction tracking number from the casino? It could help your bank to locate the funds. Thank you in advance for your reply.

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No, the unfriendly chat agents, if there are any, don't know anything. The answer is always: We pass this on to the accounting department. And then get an answer. I've been hearing that for 3 weeks now. That is more than dubious. It would be nice if you could talk to the clowns there. Because I've never seen anything unfriendly and ignorant.

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I repeat once again that I am not from the finance department and I don’t know why the funds have not arrived yet. The request was sent, but there is no response yet. Please contact the chat later.


Diesen s***s bekomme ich jeden Tag als Antwort. Finde Sie das normal ?????

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Thank you very much, jrewing, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.



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Hi jrewing,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite GoodWin Casino to the conversation to participate in the resolution of this complaint.

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Thanks. I hope you achieve more than I do

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GoodWin Casino has 4d 16h 54m 4s to reply