GoodWin Casino - Player’s withdrawal has been delayed.

Good the casino is goodwin11, I have a balance of 2100 euros I made a deposit of 500 first and then another 500 and without problem the page loaded quickly I fulfilled everything they asked me to multiply x3 in bet the last deposit, account verification and when I ask for the refund is when the problems begin they tell me that it takes 4 hours at most and they do not comply, they reject the income every two by three, they ask me for the data by mail I give it to them and nothing, now they do not allow me to enter the web. If you want I can send you the mail.

Dear Jose Miguel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Additionally, I have tried to access the casino website with Spanish VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint few hours ago, could you please advise if the issue is persisting? Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

They have already let me in but they still do not pay me the money, I know what you say but they always say that it takes 24 hours, and it has already been 48, the assistant is patient with me and very good but the financial support does not respond to the messages that I send you by mail, everything is fine from me. Thank you for your promptness, and my applications have been rejected again without explanation.

Dear Jose Miguel,

Have you received any confirmation regarding successful account verificationin in the past? Please forward it to petronela.k@casino.guru. Looking forward to hearing from you.

If everything is settled I have to say that in the end everything has been a confusion I have continued betting with them and in less than 24 hours the money in my account. Enter that casino for the reputation you give it and it deserves it

Thank you very much, Jose Miguel, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Jose Miguel,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.