GoodWin Casino - Player’s struggling to withdraw their winnings.

In early May, I discovered a new Goodwin casino, registered there, started 1000r, went to play roulette and successfully merged, a few days later started 5000r, played the same at roulette, bakara and again merged, then I started 5000r and played bakura and here I fortune smiled and I won 15060r, which I was very happy about. I didn’t take any bonuses and didn’t participate in promotions. Then he put the money to withdraw, a day passed but the money was not withdrawn, I wrote to the live chat, there they answered me that this is a normal check do not worry, the money will be withdrawn soon. 2 days passed, the money was not withdrawn, I wrote to the live chat again and received the same answer, then I wrote them in the mail, they answered me there - expect everyone to get it out tomorrow tomorrow (I’ll attach the screenshots). Days passed, Goodwin fed me breakfast, then they started writing, checking the provider, wait. 3 weeks have passed, but Goodwin does not want to give me my money. It is referred to the fact that there’s some kind of provider verification there, thereby they simply drag out time because they really want to squeeze my money. I consider this company to be scammers and I hope that this portal will not pass by my complaint and will assist in resolving this issue, and newcomers will no longer be registered there!

Dear Nikita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino. I will set the timer for 7 days and if you don’t receive any update by then, please, let us know and we will try to help you. Meanwhile, please forward any relevant communication between you and the casino to my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for the feedback, but the fact is that more than 2 weeks have passed and the Goodwin casino has not been responding to my messages for 3 days

Thank you very much Nikita for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Today, Goodwin blocked my account with my money and sent here such a letter - Hello.

After a detailed analysis of your gaming activity by the security service in cooperation with the Evolution Gamign operator, violations of the rules for the provision of the services of the goodwincasino.com website were revealed, namely, "transferring" funds through the games of the Evolution Gaming provider from one gambling establishment to another, i.e. Opposite Betting.

Based on clauses 1.1, 1.3, 7.8, 7.9, 7.10, 8.5, 8.7 and p.p. 8.7.1 - 8.7.6, 9.1 and pp. 9.1.1 - 9.1.3, 9.1.5, 9.3, 9.4, 9.5, 9.6, 11.1 and pp Terms and Conditions of the casino (hereinafter - the Rules) Your account is blocked.

According to the protocol on detecting fraudulent actions of a player and based on the above points, all funds won will be canceled and from this you are no longer a client of our service on the basis of clauses 12.4 and 12.7 of the Rules.

The decision of the administration is final and not subject to revision. Help stop this mess!

Goodwin fraudulent casino has not responded to my messages for a week

Hello Nikita, 

We have just finished with the investigation. We received evidence from the casino confirming that you are linked with other players and game provider Evolution Gaming reported to them a spotted opposite betting case related to your account. After a thorough review of all the evidence provided by the casino, we decided to reject your complaint. I'm afraid there is nothing we can do in this case.

If you disagree with our decision you can complain at the licensing authority here: complaints@gaminglicences.com. Do not hesitate to contact us in the future, if you run into any issues with this or any other casino. Thank you for understanding.

Best regards,

Juli