The player from Germany requested a one-year self-exclusion at Gomblingo due to gambling addiction, but the account was only closed for 30 days and later reopened. As a result, the player has lost at least 800 euros since resuming play.
Gomblingo Casino - Player's self-exclusion was not honored.
Amount: €800
Gomblingo Casino
Safety Index:LowSafety Index
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4.6
Gomblingo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
0d 21h 49m 27s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Hello, I requested a self-exclusion for one year at Gomblingo and mentioned that I am addicted to gambling!
However, the account was only closed for 30 days before being reopened.
Now I've played again and lost at least 800 euros.
Automatic translation:
Public
Public
6 days ago
Dear Mombas77,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gomblingo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share with me your self-exclusion request mentioning the gambling problem?
- Could you please provide supporting evidence your account was reopened prematurely and the timeline of key events?
- (date of your self-exclusion request, date when your account was closed, reopened, date of the deposits?
- Is your account still open?
- Have you asked the casino to refund you your deposits due to failed self-exclusion yet? With what result?
- You can share screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 days ago
Translation
Hello,
I have sent you the evidence in the attachment.
My player account was still open yesterday and I played and still lost money.
This afternoon my player account was closed.
Automatic translation:
Casino Guru is examining the case
