Gomblingo Casino - Player’s deposit is missing in casino account.

I opened an account with Gomblingo casino on August 27, 2023, and deposited 70€ via the Volt payment method, which should be an instant bank. The money was deducted from my bank account but was not reflected on my casino account. I raised the issue and customer service mentioned it might take up to 48 hours for the amount to show with this payment method. I requested a refund as I suffer from gambling addiction and no longer wish to play. The customer service representative stated that they will block my gaming activities and once the deposited sum reflects in my gaming account, I can withdraw it. They advised me to contact the payment service provider, Volt, but warned that Volt might not be able to cancel this payment, so I can't get my money back through them. Today, I tried to log into the casino to check if the money was already in my gaming account, but couldn't access the account. I have emailed Gomblingo casino's customer service and have not received a response. The email was sent to support@gomblingo.com. I want my money back in my bank account. Can you assist?

Dear Jiipee2046,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you succeeded in contacting the payment provider?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi,

Bank details were also requested by email, to which I replied.

The money was returned and my Game Account was closed at my request. Everything is fine now.

Regards,

Jouni P**

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jiipee2046, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru