The player from Germany deposited €25 to Casino Gomblingo with instant payment online banking, but the deposit has been pending in their account for one hour. Player’s complaint has been resolved successfully.
Gomblingo Casino - Player’s deposit has never been credited to their casino account.
Amount: €25
Gomblingo Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I am a new player at Casino Gomblingo since June 2023.
I made a deposit at Casino Gomblingo .
Today, June 29th, 2023 at around 7 a.m. (local time in Germany).
I deposited the money with Instand Payment Online Banking .
Transaction code : #244429153867421799
My deposit today was a real money deposit; NO bonus money.
My savings bank has not yet debited my account with 25 €, but this is sometimes delayed.
The casino has been showing my deposit as PENDING for almost 1 hour.
In the live chat I immediately asked why my €25 had not yet been booked.
I was informed by the Gomblingo employee KIM that the booking with the deposit method Instand Payment Online Banking can take up to 5 days until the money is credited to the account.
But I don't want to wait 5 days for my deposit of €25 to be credited.
I have never experienced anything like this at any other casino, that a deposit should take 5 days.
The deposit was always booked immediately; usually within seconds or a maximum of 30 minutes.
My request to the casino:
This deposit is to be cancelled.
If the deposit of €25 is booked at some point, I want it back; back to my Sparkasse account.
I want the 25 € back.
If this problem is solved :
I also want to close my account at Gomblingo and then no longer play there.
greeting
Mr.W
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1 year ago
Dear HerrW,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello,
yes, that was my first deposit at this casino.
All previous deposit attempts have ALL failed.
I have not yet received a receipt from my savings bank,
since a debit can only be posted or visible later.
I only have this receipt that I have already uploaded here.
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1 year ago
I completely empathize with your frustration, HerrW. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 25 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.
PS: Meanwhile, please forward your payment receipt as soon as it is available in your Internet banking.
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1 year ago
Dear HerrW,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello,
The matter has been settled, because the debit from my Sparkasse account is back on it.
Thank you for your help and your answers.
Best regards
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, HerrW, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
