Gomblingo Casino - Player is unable to close his account.

Ich versuche seit 3 Wochen mein Konto zu schließen Sie wollen es nicht akzeptieren und bieten mir Boni an oder fragen mich nach dem grund für die Schließung das casino ist einfach schrecklich auch nach dem abmelden der Boni per Email bekommt man die Angebote trotzdem weiter ich will dieses schlechte casino verlassen und nichts mehr von ihnen hören vielleicht können sie mir helfen

Dear smithsonbrian433, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika