The player from Finland faces issues with Goldspin Casino, where two withdrawal requests totaling €1200 have been canceled despite having their account verified and providing all necessary documents. They are currently trying to withdraw another €600, the maximum allowed, but need assistance to resolve the situation and access their total funds of €1400.
Goldspin Casino - Player’s withdrawals have been canceled.
Amount: €1,200
Goldspin Casino
Safety Index:HighSafety Index
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8.2
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Case opened
Current status
Waiting for Casino Guru to reply
6d 11h 44m 29s
Case summary
12 hours ago
Public
Public
2 days ago
Hello
I have been play Goldspin casino some time. Everything is fine.
My account has verfied, they send me confirmation.
And i have delivered 4 bank documents, sure they are right.
Their sister casinos have accept same documents.
They told me no reason to cancel my 2 withdraws totally 1200e.
600e per day is maximum. I must start this withdraw process again.
11/21/2024
1:37 PM
Withdrawal
- €600
Canceled
1057953811690956505
11/21/2024
1:37 PM
Withdrawal
- €600
Canceled
1057953811422521034
Can you help me this. I have all kinds of documents. My total funds are 1400e. I want withdraw them all. Because funds are big i made 600e withdraw again (maximum).
1/21/2024
1:54 PM
Withdrawal
- €600
Pending...
Casino was ok i have no problems and they have big reloads.
But i need my withdraw first and communicate with help.
Public
Public
yesterday
Dear 5801451,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is your new withdrawal request still pending?
Have you made any successful withdrawals before?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Casino Guru is examining the case
