The player from Portugal was dissatisfied with the casino due to infrequent and low-value bonuses. They had never successfully withdrawn any winnings, which led to frustration with the casino. The Complaints Team explained that without evidence of unfair practices, they could not proceed with the case. The player provided no further information, resulting in the complaint being rejected.
GoldenPark Casino PT - Player finds casino bonuses and withdrawals disappointing.
Amount: ??
GoldenPark Casino PT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
The game has been very disappointing for me. The bonuses rarely occur, and when they do, the value is always very low. I have never successfully withdrawn any money, which makes this casino horrible to play at. It's clear that they only take your money and never give anything back. I've been experiencing this issue for a long time now in this type of casino.
Automatic translation:
Public
Public
5 months ago
Dear alanjr33,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
