GoldenLion.bet Casino - Player’s withdrawal request delayed for two months.

Online Casino | 6000€ Welcome Package | Golden Lion

This is the casino in question.

I have waited two months for this casino to give me my money. It says it takes up to 21 working days however it has been far longer.

I have submitted numerous complaints and gone on the live chat maybe a hundred times. Each time, they end up closing the chat after telling me that due to a lot of people withdrawing, it is taking longer.

I cannot even see my pending withdrawal. I have complained to IBAS about them and contacted the bank, Each cannot help me.

IBAS sent the following:-

"Inform the UK Gambling Commission about what happened; I’m sure they would welcome any evidence that you can supply to info@gamblingcommission.gov.uk

Accepting bets from a UK citizen without a UK-issued gambling licence is a crime. IF you believe that you have been the victim of cybercrime, you should contact Action Fraud at https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime

You should go to your bank – IF you believe potential cybercriminals may have your card details

Also ask your bank if there is anything they could do to help

If you face financial difficulties, consider calling the National Gambling Helpline who have advisers experienced in debt counselling and may be able to offer helpful advice."

It has been a week since I contacted the UK gambling commission and they haven't responded. I am currently in the process of writing to Action Fraud.

Gambling is bad enough, people. It can really ruin lives but when you get these DISGUSTING operators who are literally stealing money off people, without them suffering any consequences and preying on innocent people, it really is absolutely disgusting.

Golden Lion should be closed down. It is still operating! How is this possible?

Dear MD1982,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with Golden Lion Casino and the delays in receiving your withdrawal.

To assist us in investigating your case and working towards a resolution, could you please provide the following additional details:

• Detailed Transaction History: Could you provide a detailed history of your transactions, including the date and amount of the pending withdrawal?
• Communication Records: Can you forward any email or message communication you’ve had with Golden Lion Casino regarding your withdrawal?
• Live Chat Logs: Do you have any screenshots or records of the live chat conversations you’ve had with the casino's support team?
• Account Details: Can you provide any relevant details about your account, such as your username or account ID?
• Contact with Authorities: Could you provide any correspondence you’ve received from the UK Gambling Commission or Action Fraud?

You can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello. Please, be aware that complaint has nothing to do with our brand (goldenlioncasino.online).

It refers to goldenlion.bet/en/

goldenlion.bet/en/

Yes this is indeed the casino in question. I said that already. It is this casino:-

goldenlion.bet/en/

Dear MD1982,

I have switched the complaint to the correct casino.

Unfortunately, I would like to inform you that since GoldenLion.bet Casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.