The player from the United Kingdom had been waiting for over two months for a withdrawal. The support team's only response was that it took time, providing no further assistance. This was the player's first withdrawal attempt and his account had been fully verified. However, we were unable to assist further due to the casino's history of non-cooperation. Despite our numerous attempts to contact the casino, we received no response. Consequently, we had to close the complaint as 'unresolved', which negatively impacted the casino's overall rating. We strongly advised the player to avoid GoldenLion.bet Casino.
GoldenLion.bet Casino - Player's withdrawal is delayed for over two months.
Black points: 92
Amount: £707
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
Public
Public
7 months ago
over 2 months still not got my money support do nothing they just say it takes time then hang up on you
Public
Public
7 months ago
Dear kenny62,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Now, let me ask you a few questions:
Have you made any successful withdrawals from this casino before?
Could you please confirm that you passed the full KYC verification?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
Public
Public
7 months ago
its my 1st withdrawal and yes my account has been verification ie sent copy of my driving licence and on my account it says Verified Account hope this helps ty ken
Public
Public
7 months ago
Dear kenny62,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
