GoldenLion.bet Casino - Player's self-exclusion request is ignored.

Honestly this casino I have emailed and emailed to self exclude myself no response nothing live chat tell me to email freya but no answer from this person what's so ever I've lost so much since I requested to excluded myself in September

Dear Gabbierio0719,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoldenLion.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please send me your requests for self-exclusion in the casino to my email at tomas@casino.guru?
• Kindly include any relevant responses you received from the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gabbierio0719,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.