The player from the United Kingdom had sought to self-exclude from a casino but received no response despite multiple attempts. As a result, she has continued to lose money since her initial request in September. We reached out for further details and extended the response time by 7 days. However, the player did not provide the requested information, leading us to reject the complaint due to insufficient evidence to proceed with the investigation.
GoldenLion.bet Casino - Player's self-exclusion request is ignored.
Amount: ??
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Honestly this casino I have emailed and emailed to self exclude myself no response nothing live chat tell me to email freya but no answer from this person what's so ever I've lost so much since I requested to excluded myself in September
Public
Public
6 months ago
Dear Gabbierio0719,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoldenLion.bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please send me your requests for self-exclusion in the casino to my email at tomas@casino.guru?
- Kindly include any relevant responses you received from the casino.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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