The player from Germany had complained about a delayed payout that was automatically terminated after three months. The player had reapplied but was still waiting for the payout since December 2023, also highlighting poor service from the live chat support team. He had confirmed that his winnings were accumulated with an active bonus but claimed to have fulfilled all the requirements. However, due to GoldenLion.bet Casino's history of non-responsiveness to our attempts to mediate, we were forced to close the complaint as unresolved. This negatively impacted the casino's overall rating. Despite our numerous attempts to communicate, the casino consistently ignored us, leading to a recommendation to stay away from this casino.
GoldenLion.bet Casino - Player's payout is delayed.
Black points: 146
Amount: €600
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
GoldenLion.bet Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
Public
Public
8 months ago
Translation
First, they automatically terminated the payout after 3 months and I reapplied for it. Now I've been waiting for my payout since 01,12,23 and, as always, there's no response. The incompetent staff handling the live chat is also of no help, always providing standard text responses.
Automatic translation:
Public
Public
8 months ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from GoldenLion.bet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if your winnings were accumulated with or without an active bonus?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
7 months ago
Translation
With bonus but I did everything according to the rules and fulfilled
Automatic translation:
Public
Public
7 months ago
Dear Chaser361,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
