The player from the UK had their winnings of more than £20,000 confiscated when they attempted to withdraw for the first time from GoldenBet Casino. The casino had alleged that the player had two accounts, which the player had denied, insisting they had only reopened an account after previously requesting one to be closed. We had marked all the posts as sensitive, making them invisible to any third party, in response to the player's concern about the visibility of their complaint.
Goldenbet Casino - Player’s winnings confiscated due to alleged duplicate account.
Amount: £20,502
Goldenbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Goldenbet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
