Goldenbet Casino - Player's deposit not credited to account.

Bonjour, j’ai effectuer un virement instantané de 200 euros dans ce casino, et l’argent n’apparaît pas dans mon compte joueurs? Ils ne veulent pas créditer mon argent

Dear levishyska,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Bonjour, c’est mon premier dépôt dans ce casino, j’ai contacté la banque et le paiement est bien finalisé

Thank you very much for your reply, levishyska. Could you please post a screenshot of your cashier/deposit history here? You should be able to find it in your casino account.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Je vous ai envoyer déjà, la capture d écran

Please note that I asked for a deposit history from your casino account.

bonsoir je n’ai toujours pas eu mon remboursement

And I still have not received the information I requested. Could you please forward it so we can proceed with this complaint?

Je vous aie déjà transmis les éléments

I have not received the screenshot of the deposit/cashier history from your casino account I requested almost two weeks ago. If you fail to provide the required information, I will be forced to close this complaint. Thank you for your understanding.

Dear levishyska,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.