The player has deposited money into his account, but the funds seem to be lost. The player decided he was no longer interested in resolving this case, therefore, we closed the complaint.
Goldenbet Casino - Player’s deposit has never been credited to his account.
Amount: €100
Goldenbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Goldenbet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I made a deposit that was deducted from the bank, but the casino did not pay it.
I've been claiming them for weeks by all means and they always tell me to be patient. I'm giving it up, but I hope no one else falls for this scam.
Automatic translation:
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2 years ago
Dear Gunder78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
I have already complained to Visa and they tell me that the payment was made correctly.
From the casino, after more than 20 emails, they told me that this past Monday the 24th I would have it, but it has not been like that
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2 years ago
Thank you for your reply, Gunder78. Could you please forward me any relevant communication between you and the payment provider? Additionally, please forward me all communication between you and the casino. My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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2 years ago
Translation
Buenas tardes.
I have passed the request by email.
I'm waiting
Automatic translation:
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2 years ago
Would you be so kind as to forward me the deposit receipt as well as the deposit/cashier history from your casino account?
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2 years ago
Translation
I have decided to close my goldenbet account because I was already very angry that I was being taken for a ride. I give up that money but please do not recommend it to ANYONE.
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2 years ago
Since you are no longer interested in resolving this complaint, we will now close it. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
