Goldenbet Casino - Player’s account has been blocked.

OH MY GOODNESS!

PLEASE DONT JOIN GOLDENBET CASINO. THEY WILL ASK YOU TO VERIFY YOUR DOCUMENTS AND THEN ALLOW YOU TO DEPOSIT NUMEROUS TIMES AND PLAY NUMEROUS GAMES THEN BLOCK YOU AND REFUSE TO TELL YOU WHY. WELL IF YOU ARE UNLUCKY ENOUGH TO SPEAK WITH JASON THAT'S WHAT WILL HAPPEN. HE WILL THEN TELL YOU THAT YOU ARE NOT ENTITLED TO A REFUND AND HE WILL BLOCK YOUR ACCESS TO CUSTOMER SERVICES CHAT, AGAIN WITHOUT AN EXPLANATION. 

HE WILL NOT ALLOW YOU TO TALK TO ANYBODY ELSE IN CUSTOMER SERVICE, BLOCK YOUR ACCESS.

THIS BEHAVIOUR IS ABSOLUTELY APPALLING AND NO WAY TO TREAT CUSTOMERS. I THINK HE NEEDS A NEW JOB.

I LOOK FORWARD TO HEARING FROM SOMEONE PROFESSIONAL FROM GOLDENBET REGARDING THIS ISSUE.

LYNN W***

Sent from Outlook for Android

Dear Tinkletap73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which games did you focus on while your account was still active - slots, live casino, sports betting, etc.?

Could you please clarify the dispute value (£120)? Is this the amount of funds you have in your casino account?

Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

To clarify I deposited a total sum of £120 to my account in approximately 5 to 6 separate deposits and played slots on the site. It was only after I had deposited and played the monies that I logged out of my account. I then attempted to log back in a short time later and discovered I'd been blocked.

Regards,

LW

Thank you for your reply, Tinkletap73. Alright, so could you please clarify if you had any funds left in your casino account when you lost access?

No they'd let me deposit numerous times and play their games before they decided I'd broken rules but didn't explain what before blocking me. It was the bad attitude of their staff too. Terrible.

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you. 

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

That's helpful. Thanks

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.