Golden Tiger Casino - Player's phone number has been fraudulently used.

Dear Jerry,

Thank you for contacting us. I'm sorry to hear about your problem. Please understand that if you don't have an active account in this casino you won't be able to close or deactivate it.

I would recommend blocking the number from which you receive the promotional offers. It'll take just a few minutes to set it up.

Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Thank you for your timely response. I am concluding from your suggested action, blocking the number from which texts are being received, that you don’t possess the ability to flag my phone number to ensure no one is able to use it to create an account with the above noted online casino. Frankly getting the texts in question alerts me to the fact someone has fraudulently used my number to create an account. Blocking the number would mean this information would no longer come to my attention. If this is the best you can suggest it doesn’t respond to my initial requests when I filed a complaint. Additionally, was it quite necessary to publicly broadcast my personal phone number to the entire gaming community? This may tend to further aggravate my issue rather than acknowledging that my privacy was the crnt

I’m sure you understand that I don’t work for Golden Tiger Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem. As we don't have access to a database of the abovementioned casino, we can't delete your phone number from their files.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Jerry,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.