The player from Austria was facing a withdrawal issue. After receiving a 20-30€ bonus, she gambled for 9 days, earning between 700-800€. However, the casino did not permit withdrawals and gave repeated scripted responses. This led to a dramatic decrease in her balance. The player confirmed that the bonus had been activated with a real money deposit and admitted that she had used up all her winnings. We concluded that since the player had already used up her winnings, there was not much we could do. We emphasized that the player was responsible for their account, active balance, and all the bets that took place. Consequently, the complaint was rejected due to these reasons.
Golden Tiger Casino - Player encounters withdrawal restrictions after bonus.
Amount: €700
Golden Tiger Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
I received a bonus of about 20-30€ and I've been playing for approximately 9 days. During this time, I've managed to earn between 700-800€, but they've not allowed me to withdraw any of it. Furthermore, I've been unable to communicate with a real person, only receiving the same scripted response over and over, without any resolution.
I've repeatedly asked what I need to pay or what else I need to do, but every time, I am presented with the original sums of 1900-2000€, which I do not understand.
I honestly feel quite scammed...
Now, my balance has almost disappeared entirely, which can't possibly be fair, right?
Automatic translation:
Public
Public
11 months ago
Dear mnapoleone84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please specify which exact bonus you have received any played?
- Was it a free bonus or you had to place a real money deposit to activate it?
- Have you redeemed any free bonuses from this casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
11 months ago
Dear mnapoleone84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
11 months ago
Translation
Player's additional comments:
Yes, I would have had to turn over almost €2000.
The credit was then gone and now I have played again and have a credit of €450 and am waiting for a payout.
Thanks for your answer.
Best regards
N******** Martina
Sent from my iPhone
Edited by a Casino Guru admin
Automatic translation:
Public
Public
11 months ago
I'm sorry, mnapoleone84, but you haven't answered any of my previous questions. Could you please check and try to elaborate? Thank you very much.
Public
Public
11 months ago
Translation
Sorry, I only read your answer today. Boo, I think I played Rabbit 2. It's just extreme to convert the bonus money to almost €2000 but now it's gone anyway and I was really annoyed. Thanks for the reply
Automatic translation:
Public
Public
11 months ago
Was it a free bonus or you had to place a real money deposit to activate it, please?
Public
Public
11 months ago
Translation
Hello!
Yes, there was a bonus with a deposit and I got €20 in bonus money
Automatic translation:
Public
Public
10 months ago
I see. Am I correct in understanding that you've already used up your winnings and depleted your account balance?
Public
Public
10 months ago
Translation
Yes, it's used up, it wouldn't have done any good anyway, I just thought
Automatic translation:
Public
Public
10 months ago
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
