Golden Reels Casino - Player’s struggling to withdraw his winnings.

I made a withdrawal request only to be told my bank refused the transaction, I then got on their live chat and was told by a chap named sol that I needed to create a Skrill account in order to get my winnings so I done this and still no joy, he then told me I needed to create a bitcoin account so I can withdraw!!  I said iI couldn't do that so he then requested that I download a full PDF bank statement and upload it to them so I could get my money. He then proceeded to say that this happens to Australian players, to which I replied then you shouldn't accept Australian players bit I believe they are just scamming people of their money.

Dear Brad,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their assistance, but, before we do, please could answer a few questions? Was this your first request for a withdrawal? Did you complete KYC verification in the past successfully? Looking forward to hearing from you. Thank you in advance.

Best regards, 

Petronela

Hi,  thank you for taking interest in my case but my withdrawal has been honoured by Golden Reels.

Regards Brad.

I’m very happy to hear that Brad. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.