Golden Pokies Casino - Player’s struggling to complete the account verification.

Well I have deposited $30 with no bouns added nothing just straight from my account on the 06/01/2021 and then I won in the end $5000 so I want to withdraw my winnings IV have been deadset so angry at how they are treating me dragging this out for so long I have sent documents asked multiple times and also have got the documents signed by a j.p 2lots of documents I have had it I said I will take this to the obudsmen and ACURENT AFFAIR this is beyond a joke I did no cheat and I have deposited from my bank I use . I have screen shorted this hole situation from me playing and winnngjng my winnings I have also screen shorted every god dam live chatt and have saved every email IV sent from behalf and I have saved every single email they have sent me. I'm over this and they know it to trying drag shit out say the validation had to be approved through documents@goldenpokies.com team and they just keep talking all shit to me they know very well IV got screen shots of everything and even to the support team and payment all my conversation IV had with all of em I have saved

I won my winnings fairly and these putrid people are doing wrong thing and delaying shit . I wanting to take this matter further and I will expose that shit they doing cause it's f***g wrong how dear the do this shit

Dear Tanasha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, I would kindly ask you, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from using abusive language.

Secondly, could you please confirm that I understood the issue correctly and you’re experiencing difficulties verifying your casino account? Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly.

Have you been advised what exactly seems to be a problem in approving your withdrawal?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi yes sorry bout the that and umm yer so I have sent multiple documents to them everything they asked for and also IV had Documents signed by JP to prove that is me and everything it's very very frushtaing it's getting beyond a joke

Thank you very much, Tanasha, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank u

Hello Tanasha,

I looked at your complaint and will do my best to help you. I would like to invite Golden Pokies Casino into this conversation. Can you specify where is the problem with the player’s verification process, please?

We would like to ask the Golden Pokies Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.