Golden Pokies Casino - Player’s attempts to close his account have been overlooked.

I asked golden casino pokies to close my account because i was yet to make a withdrawal and doing to much coin ,llady in chat said refused to close my account and kept telling me my next win is just around the corner she can feel my luck changing..months later im still doing my dough there and yet to withdraw. Im yet yo withdraw on any of them similar casinos yet hundreds of deposits totaling thousands of dollars. Im Australian too where they aint licensed but they illegaly keep my account opened and take advantage.

Dear Dean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I have checked the Responsible Gambling section on the website, and this is what I found (here):

"Our Commitment

Golden Pokies is all about offering players the best possible casino experience, and that includes making sure that the fun doesn’t turn sour. That is why we’re giving you the means to gamble responsibly. We do everything within our powers to ensure our players enjoy a healthy hobby and do not develop addictive tendencies."

Is this support@goldenpokies.com the email address you have sent your emails to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dean,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.