Golden Pokies Casino - Player is dissatisfied with the bonus system.

THIS WOULD HAVE TO BE ONE OF THE WORST SITES TO WIN ON I NORMALLY DONT USE BONUSES BUT THOUGHT ID GIVE IT AGO LONG STORY SHORT THEY ONLY PAY WINS WHILE THE WAGER IS ACTIVE SAY ON A $30 AUD DEP YOU WILL GE BALANCE UP A FEW HUNDRED $$s BUT AS SOON AS WAGER IS DONE YOU DONT WIN AGAIN LUCKY TO GET YOUR REAL BALANCE UP TO $50 I MADE AT LEAST $500-$700 in dep and not even a close cent in return ..,,

Dear geoffcohen31, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Dear geoffcohen31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Luck yeah maybe but I have since made a few more dep and same out coke also got a couple of friends to join and guess what exactly the same made a smalll withdrawal and can’t win a cent unless it’s iwager

I understand your dissatisfaction. However, it's difficult for us to declare something unfair without solid evidence. That's why I asked you to send me your complete gaming history in Excel format for us to review. You can request it directly from the casino and then forward it to me at veronika.l@casino.guru. Thank you very much for your understanding.

I’ve tried they don’t let u go back the only thing they do is last 7 days like u didn’t know that anyway,The place is a scam just like it’s sister site moonwins

I understand that it's impossible to access your full gaming history directly from your casino profile. However, you can contact customer support via email (support@goldenpokies.com) with the request to send you your entire gaming history in Excel format. Only then we would be able to have a look at your gameplay to investigate if the win-loss ratio was indeed unfair.

customer service yeah comedian what customer service

I previously provided you with the support email for further communication. This is the best recommendation I can offer at this time. I wish I could be of more help, but to investigate issues related to RTP, we need the player's gaming history. Without this information, we are unable to continue with your complaint. Thank you for your understanding.

Dear geoffcohen31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.