Golden Park Casino ES - Player's withdrawal has been delayed.

FIRST CLASS THIEVES. THEY STEAL YOUR MONEY

I've tried a ton of bookmakers licensed in Spain, and by far, Goldenpark are the only ones that literally steal your money.

Not content with limiting your bets to the minimum once you start winning something (I was limited to €2 after winning a couple of hundred), they don't even let you withdraw!

They've been holding over €1300 of mine for months even after I verified everything they asked for! ID, selfie with ID, electricity bills, phone bills, everything, everything, everything!!

Now they're telling me I'm dependent on a third person because they've made up a supposed connection to another account, which I have nothing to do with! I just registered, deposited, and that's it! They say that if the other person doesn't send the documents (which they are totally making up as an excuse), my money will be held indefinitely.

They don't give me any details, no information, nothing, just the same email. "Until the other person sends the documentation, we will hold your money," and I could be waiting until the year 2050.

They are true scammers as per the manual. I've never experienced anything like this with any bookmaker in Spain, and I'm registered with quite a few.

SHAMELESS

Dear crisegesan,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Has the casino specified what type of connection you supposedly have with another person playing in the same casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

Have any of your identity documents been successfully verified?

What types of games did you play to accumulate your most recent winnings? Were they slots, live casino games, or did you make bets on sports only?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear crisegesan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.