Golden Park Casino ES - Player is criticizing the bonus structure.

Goldenpark is a good casino compared to other online casinos and the withdrawals are immediate but everything has a but. I am a VIP user at goldenpark and todoslots, which belong to the same company, but they do not stop offering bonuses to VIP clients when there are losses as a bonus and also in many promotions to non-VIP users and the person in charge of VIP promotions argues that other clients only want bonuses and not so much the free spins. The bonuses they offer are bonuses that have a rollover that is almost impossible to release, or it is simply that it is something that is impossible to release, I am only interested in free spins as a bonus and promotions but they are given with a few drops and so they do not give much Possibly money, because the free spins is what interests me and it makes some money sometimes but I'm not interested in bonuses that are impossible or almost impossible to clear, but that's the business

Dear trader,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are interested in different promotional offers from those that are normally available for you? Could you clarify what the disputed amount represents, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand that casinos in general are not obligated to offer bonuses to their players and bonus privileges can be limited or taken away completely at any time without any further explanation.

Thank you in advance for your reply.

Best regards,

Petronela

The amount is an error, I indicated it because I wanted to put a question mark even though I put any amount.

I have not commented that it is an obligation to offer bonuses or free spins or to accept them in my previous comment and that should have been indicated at the beginning, that all this is optional, to avoid misunderstandings and it is now when I comment.

And indeed I am interested in promotional offers different from those that are normally available to me, I prefer free spins than bonuses with impossible rollovers, but the free spins they offer are few both as a bonus and in promotions and it is also something optional, but still something optional they offer very few free spins and with a minimum bet and I criticize the stinginess in the bonuses and promotions, but compared to other platforms that do not offer bonuses or do not make similar promotions they are even generous, but there is always or almost always something better or worse depending on what it is compared to, and this is constructive criticism.

That there are mostly customers who prefer bonuses maybe so, I don't know, but it's not my tendency, I prefer free spins that are also optional.

And I would add, by the way, that currently they do not have slots with rtp of 97% or 98%, like almost no platform, there is also stinginess in that, so that there are not many prizes, they have slots of 94% up to 96% at most , and when playing games the difference in the frequency of awarding prizes is notable depending on the percentage of rtp that a slot has.

I wish I could be of more help. Please understand that we can't force the casino to give you different promotional offers. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

PS: I have adjusted the disputed amount from €20,000 to €0.