Golden Nugget Online Casino MI - Player’s struggling to complete account verification.

The customer service is very poor to the point I closed my account then I xalled the next day to reinstate it after sending bank statements and drivers license on the phone for hours with no results I was told that all my paperwork was received and it was okay but still there is no respond from them they telling me my account is under review for what noone can tell me.manager will not even take a call. Poor poor customer service.

Dear Donna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Are there any funds being held by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes they are holding funds and I already verified my account when I first signed up

They did this on purpose Nd I feel like some of the employees there are scam artists I want my information deleted and a formal complaint on this casino and manager Mary and all the car that I talked to this us a joke of customer service so unprofessional and rude.. idk why I even sent my bank statements and drivers license I feel violated....causebthat is what Mary said I needed and then my account would be back up and running...

Which still have. Not happen no response at all ...

Could you please advise how much is your active balance now and how many days ago you've forwarded all the requested documents?

Dear Donna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.