Golden Lady Casino - The player's withdrawal is delayed.

I deposited, got a decent bonus, completed the wager with £160 for myself, got verified, made a withdrawal on the 3rd May 2023, 20 days later they keep saying the same BS, the finance department are working on it blah blah blah, to be honest Golden Lady Casino is a scam and is only taking deposits and not paying out playing funds.

Unfortunately because they have no licence then it will be impossible to receive my winning! however i will not reverse the withdrawal, just so I can see how long they keep saying the same bullshit everyday.

*****BEWARE AND STAY AWAY 100% SCAM CASINO!!!!*****

Hello donthurtme1977,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Lady Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified, Not sure when i verified it though

my winnings where from a bonus which i completed the wagering

i spoke to them daily about my winnings not being sent

Dear donthurtme1977,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.