Golden Lady Casino - The player's withdrawal is delayed.

I requested my payout on March 8th, 2023. After about two weeks I began corresponding with them almost every day. I have been given the runaround with every single agent. One day it’s "an internal issue" then it’s "there’s a lot of withdrawals in the queue". I’ve been told my funds are released, then see nothing. I’ve been offered "reversal withdrawal promotions" even up to as of yesterday, which tells me they are doing nothing to process my payout. There’s actually not a single agent that can tell you anything more than "it’ll be sent to you as soon as possible". I just need my funds released and I’m tired of fighting with this company.

Hello enl070898,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Lady Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey Nick,

Yes my account is verified. I submitted all that information around March 10th. My winnings were from a deposit bonus. The last time I spoke with them was two days ago on May 11th and I asked for an update and they still told me the same thing they always do. "It will be to you soon, be patient".

Dear enl070898,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.