Golden Lady Casino - The player's withdrawal is delayed.

I won on 11/25/21 and submitted all docs and they where approved they kept telling me there pymt provider issues. Then it’s gonna be escalated and still nothing.

Hello Lmehmertz,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Golden Lady Casino. Allow me to ask you a few question before we would move forward.

Did you use any bonus to accumulate your winnings? What payment method did you use to withdraw? Are you still in touch with the casino? Since when exactly is your account fully verified?

Also please if you have any additional screenshots or proof forward them to to nikolas.b@casino.guru.

Regards,

Nick

No bonus used payment method to withdraw biccion yes I am still in touch with the casino and my account was fully verified by the 11/28/21. They said there payment processor was down. Then they said now it’s working I have to wait my turn I’ll get it before Christmas. Now they say it’s been escalated wait five days and reach out again. When I do they say the same thing and encourage me to keep playing

Thank you Lmehmertz for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Lmehmertz,

I looked at your complaint and will do my best to help you. I would like to invite Golden Lady Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I reached out today and they said they would escalate it.

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.