The player from the United States had been unable to withdraw her winnings of $199 from the casino, despite having provided all necessary verification documents. This was her first withdrawal attempt. We had attempted to mediate the issue, but the casino had a history of non-cooperation and unresolved cases. As a result, we had to close the complaint as 'unresolved', which would negatively impact the casino's overall rating. Unfortunately, as the casino operated without an official license, we couldn't recommend any further steps.
Golden Lady Casino - Player's withdrawal of winnings is constantly delayed.
Black points: 64
Amount: $199
Golden Lady Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
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6 months ago
Literally cannot withdraw winnings. There is an excuse everyday as to why you cannot get earnings.
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6 months ago
Dear amandaturner4,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals from this casino before?
Do you have any pending withdrawal requests in this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
I have been told I have given them everything they need for verification. This is my initial withdraw and the pending withdraw is for 199
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5 months ago
Dear amandaturner4,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino.
Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.
The casino can reopen this complaint anytime.
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