The player from Germany requested a withdrawal over two weeks ago, but it has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later reopened the complaint and confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Golden Lady Casino - Player's withdrawal has been delayed.
Amount: $80
Golden Lady Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Golden Lady Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Requested $80 Bitcoin cash out 6/7/2022 and now get no response when I ask when they will pay. Was previously told 3 to 4 days, then 10 business days. Then that it was escalated to the finance department and they were having issues with their Bitcoin vendor.
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2 years ago
Dear VvWolfvV75,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
I have made a withdrawal from Golden Lady Casino and they had ran my verification documents through Hooyu, There was some type of promotion going on so my max cashoút wàs only $80 rather than $100.
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2 years ago
Thank you for your reply, VvWolfvV75. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?
Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
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2 years ago
Dear VvWolfvV75,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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2 years ago
VvWolfvV75 informed us via email that he has received the withdrawal. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
