Golden Lady Casino - Player’s winnings are being held.

I requested a withdrawal on 5/29 from the Golden Lady for $500 that I won off of $7 in comp points. No bonus,no requirements,no promotions, very straightforward. They just refuse to pay me. They have all my verification,my Bitcoin address, and now they don't respond via email or on live chat. I'm posting this everywhere that I can. Will you please have my back on this? Thank you in advance

Dear Donald,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Was this your first attempt to withdraw? Have you received any confirmation regarding successful KYC verification?  Have you received any explanation from the casino as to why you cannot withdraw? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, thanks for getting back to me. This is my first withdrawal request from them,they confirmed receiving my verification and said it was all good. I kept being told different days when I could expect it but they all came and went. I'll enclose what I do have okay? Thank you.

Thank you very much Donald for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Donald,

I’m sorry to hear that you’re experiencing problems withdrawing your winnings. I’ll try my best to resolve the issue as soon as possible.

I would like to invite Golden Lady Casino to join this conversation.

Dear Golden Lady Casino,

Please indicate the current status of Donald’s withdrawal and the reason why it has been delayed. 

We would like to ask Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Donald,

We managed to get in touch with the casino representative who informed us that the payment was sent your way on July 7, 2021. Could you please confirm that you’ve received the payment?

Hi Andre,yes just to confirm,I have gotten paid by the Golden Lady. Thank you very much for your assistance,I appreciate it very much

Thank you very much, Donald, for confirming and for using the Casino Guru complaint resolution center. I’m glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru