Golden Lady Casino - Player has not received his winnings.

I made a withdrawal on October 7 2022 for the amount of R550 and October 12 2022 for the amount of R1000.

Sent all verification documents aswell as made the R150 Dep in order to complete withdrawal.

I chatted to numerous agents since some blatantly lieing about the casino having internal issue, other promising it will be paid later in the day, later this week etc.

It is bonus winning payout but that not the issue, the issue is that they get you to Dep Money in order for the withdrawal, 6months later I'm still waiting. So they lie to you, they steal from you....that is totally unacceptable.

I do have supporting documents of chats with agents that i have screenshot.

Regards,

Gino

Dear gmanzoni7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here

Thank you very much in advance for your reply.

Best regards,

Kristina

this is the first withdrawals i am making at this casino. I sent all documents and made the R250 deposit that verifies acc for withdrawal. I got no response stating acc is verified from support however an agent did confirm my account is verified also prior to verification the withdrawal option is dormant. I have sent all supporting notes regarding my complaint to kristina.s@casino.guru

Regards,

Gino

Dear gmanzoni7,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.